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  • Publishing
    • Deluxe Publishing
    • Plus Publishing
    • Compare Packages
  • Select Author Services
    • Custom Book Cover Design
    • Interior Page Layout
    • Audiobook Production (Ai)
  • Book Promotions
    • Promo Blast – Effective Book Marketing Strategy
    • Amazon® Ads For Books
    • Author Email List Development
    • Author Newsletter Management
  • Books We Published
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  • Publishing
    • Deluxe Publishing
    • Plus Publishing
    • Compare Packages
  • Select Author Services
    • Custom Book Cover Design
    • Interior Page Layout
    • Audiobook Production (Ai)
  • Book Promotions
    • Promo Blast – Effective Book Marketing Strategy
    • Amazon® Ads For Books
    • Author Email List Development
    • Author Newsletter Management
  • Books We Published

FAQ

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Author eList

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Why should I use your services?
First of all, it is a well-known fact that your author email list is your butter and bread, and it’s highly recommended to be a successful author.

However, building an email list requires knowledge of preparing an effective campaigns, effective ad images, effective landing pages as well as some technical details to collect double opted emails.

This all takes time!

Our service frees you from learning from all these, and provides free-time for you to focus on your art of writing… your next bestseller

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I missed the upload page when I purchased the service. How do I upload my files?
First, make sure you are logged in to your account.

Then, go to this page – https://authorservices.bookselfie.com/required-info-for-the-elist/

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What dimensions shall I prepare my book cover?
Let’s answer the first question, “why do we want the front cover of your book?”

Because we prepare a 3D image of your book, and if you send us a thumbnail image of your cover, it’s not going to work.

So, your cover image should have the height of at least 1500px.

One more important comment on this matter: If you send us a cover spread (meaning, the front cover, spine and the back cover) it is not going to work and it is going to delay your campaign, because we are simply going to contact you to send us the proper cover.

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How do you comply with GDPR?
I’m sure your agree that GDPR is an abyss and it’s written in lawyer’s language, always having open ended statements.

So, for the purpose of this question without writing lengthy statements from our attorney, we just indicate that we comply with the two main requirements, to start with…

1. When a visitor comes to the landing page, there is a statement that he is opting in to an email list, and he/she is agreeing to it.
2. When the visitor gets an email to confirm his/her email and double opt in, he/she again sees a note that he will be receiving emails from the author.

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Are emails double opted?
Yes, the visitor always confirms his/her email before he/she receives the giveaway.
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Do you really collect 200-300 emails?
Yes, we do.

We didn’t pull those numbers from thin air, those numbers come from experience.

However, the quantity of emails depends on many factors such as the quality of the cover, genre, the length of the giveaway book, if the author is well-known, and then some…

Nevertheless, we do our best to keep our word!

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What should I choose for my giveaway?
Most authors start with one of their books from their backlogs.

We’ve had authors writing short stories just for the purpose of collecting emails. Sky is the limit when it comes to being creative for authors.

Nevertheless if you want to take the safe way, just go with one of your old novels.

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What formats should I prepare my giveaway?
Readers love the ePUB. That should be your first choice. Yet, if you don’t have this, PDF should do.

In fact, this is the very reason we ask the authors to upload both formats so we give a choice to the readers.

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How do you set up my Facebook target audience?
This is the reason we ask for the main genre of your giveaway, and this is indeed the very reason we ask for the ASIN/ISBN of your book.

We check your book on the sales platforms and determine the best target audience from experience.

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Can I see some samples of landing pages?
Absolutely! Please take a look, below.

landing-page-sample

landing-page-sample

landing-page-sample

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Can I see some samples of ad images?
Not a problem at all! Check out different sizes of creatives, below (please note that our ad pieces are prepared in three different sizes to create a more effective advertisement on Facebook.)

sample-ad

sample-ad

sample-ad

Author Newsletters

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How do I update my services (email list, newsletter designs, author photo, and more...)?
Please follow below steps:

sign-in

my-account

update-your-services

select-services-to-update

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I need to upgrade or downgrade my subscription. How do I do that?
Please be advised that it will take 5 days to upgrade your account. If your newsletter mailing day is within the 5 days update period, your old day will be applicable.

Login to your account by clicking “My Account” on the upper right corner.

Click the link on the left side, “MY SUBSCRIPTIONS”

See below images for the process.

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How long does it take to update my email list?
It takes 5 days to update your email list from the time you send it to us. Please make sure you update your email list according to your newsletter date.
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What happens to my old email list when I update it with the new one?
Your initial list is considered to be the base email list. It keeps getting modified (appended) with your new lists, as follows:

  1. The primary field for your email lists is the email address – not the first name, last names, or any other fields that you include to your list.
  2. The new email addresses will be added to the old list with the first name and the last name from the new list. If your contact gives you the same first and last name but different email address, he/she will be receiving two emails from you.
  3. If your new email list contains the same email addresses, who are unsubscribed from your old list, these contacts will remain as unsubscribed.
  4. If your email list contains the same “active” email addresses but different names and/or last names, the new names and last names will replace the old ones.
  5. We do not delete any entries from the email lists (automatically or manually).
  6. We do not modify any entries in the email lists (automatically or manually).

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Do you share or sell my email list?
ABSOLUTELY NOT!

We do not sell, share and/or use your email list anything other than your newsletters.

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Can I pause my subscription?
You may pause your subscription, as follows:

  1. Maximum pause count is 3.
  2. Maximum duration is 10 days.

Please follow below steps

Sign in to your account (upper right corner)

sign-in-to-your-account

Click “MY SUBSCRIPTIONS” on the left column

my-subscriptions

Click “VIEW”

view-subscription

Click “PAUSE”

pause-subscription

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How do I cancel my subscription?
Please follow below steps:

Sign in to your account (upper right corner)

sign-in-to-your-account

Click “MY SUBSCRIPTIONS” on the left column

my-subscriptions

Click “VIEW”

view-subscription

Click “CANCEL”

cancel-my-subscription

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What happens to my email list when I cancel my subscription?
Please let us of the following items by contacting us:

  1. If you would like us to send you the latest version of your email list (only in csv format).
  2. Purge your email list (unrecoverable).

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How can I be sure that my newsletters are going out on time?
We make every effort to send out newsletters on the specified date.

You can always subscribe to your email list to make sure that everything is working out well for you.

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What type of a report do you provide?
Report will include the total number of active subscribers, and how many unsubscribed on the last newsletter blast.
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What happens if I'm late providing my content for my newsletter?
Each author gets a notification 5 days ahead of his/her newsletter goes out.

If we don’t receive the content by 8.00 am CST on the 5th day (which is one day before the newsletter goes out,) newsletter will not go out.

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Do I get a refund if I skip one or more of my newsletter dates?
There will be no refunds for skipping dates.
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Is it possible to use different design for each outgoing newsletter?
Yes! You can choose any of the available designs for the purpose of your newsletter at the time.
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Can I use different author name or pen name in my newsletters?
Yes. This is why each newsletter has a field for the Author Name.

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Why is my subscription cancelled?
There are two main reasons for your account cancellation:

  1. High bounce rate that we received from your email list.
  2. Some or most of your emails are not GDPR compliant.

Nevertheless, please note that we also have the right to refuse any email list and/or accounts without any explanations at any time.

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What if I have more questions?
We love questions! Please contact us

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Austin - Texas - USA
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Cosmo Publishing, a Tin Can International Company.

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